Reducing conveyor belt downtime with fast repairs and servicing
Automatic conveyor belt cleaning systems are fast becoming widespread in the bread and bakery industry. This machinery offers consistent and quicker cleaning of conveyor belts, saving businesses time and money.
An important driver of this system is the steam generator. Like any piece of machinery, this equipment needs good maintenance practice, or it may run into trouble and need a repair. For some facilities managers, not having a conveyor cleaner available could cause real concern. Afterall, if a belt isn’t cleaned, then food production will be delayed.
If you have a KHD industrial steam generator, then you have access to our fast maintenance and repairs services. Luckily for you, while some repair businesses may have your machinery down for weeks or months, KHD offers a next day collection service so you can get your equipment back up and running as quickly as possible.
Industrial steam generators in safe hands
Once you’ve reached out to us to service your KHD steam generator, we’ll send you a postage label and get your equipment fast tracked to our factory in Staffordshire, UK.
Our technical team gets straight to work on returning your machinery to optimal condition. The team takes real pride in every service they carry out and are very thorough in their investigations. We also keep detailed records of every machine that is serviced, right back to when it was first supplied. This means we have a whole host of data on your equipment for its entire lifespan.
After carefully working on your machinery, we’ll package it up and get it shipped back to you quickly and securely. Servicing is typically finished within one working day of receiving the machine and sent back on a 24 hour delivery service!
Get ahead on servicing
UK pressure equipment regulations require steam generators to have at least an annual service, some companies prefer more to keep their equipment in the best working order. When steam generators arrive at our facility, whether it is due or not KHD carries out a full annual service at the same time. This resets the service date for a further 12 months.
Unrivalled expertise
We are really proud of the customer service we offer. Each and every one of our customers is important to us, regardless of order volume. While other steam generator suppliers may leave you waiting for repairs or queries, we get straight to work when you need us the most.
Buying KHD steam generators and belt cleaners gives you access to our knowledge base, expert design and problem solving. You simply cannot get this level of service elsewhere.
“Can you come to our site?”
Our customers often ask us if we can visit their site to carry out repairs. We don’t offer on-site repairs for one simple reason: we believe the best and most comprehensive servicing is carried out in an environment that is equipped with a complete array of spares and specialist tools to tackle every eventuality, something that is not possible in a van-based service visit.
Ultimately, we want the best for your machinery so that it lasts you many years. This means we carry out a multi-point checklist and full function test on every machine, and we even give it a full clean inside and out before we send it back to you.
Need a repair?
When you buy from KHD, you get more than a well-designed steam generator, you get lifelong support and advice from the experts at KHD. It goes without saying that any of our conveyor belt cleaners receive the same fast thorough attention as our steam generators. We believe all our machinery can last many years with the right care and maintenance.
If you’d like to discuss a service, or are interested in purchasing steam generators and conveyor belt cleaners, call us or drop your details into the contact form here, and we’ll get back to you.
